Delete your account
You can close your WineDNA account at any time — from inside the app, or by asking us from here. Closing it is immediate and cannot be undone.
From the app (fastest)
Apple requires an account deletion path inside the app itself, and that is the quickest route because you are already signed in.
- Open WineDNA and go to Profile.
- Tap Account, then Delete account.
- Read the summary of what will be removed.
- Type DELETE in the confirmation field, then tap Delete my account.
- Confirm once more in the alert. That is the last step — there is no confirmation email and no cancellation window, so do not tap it until you are sure.
From this website
If you cannot get into the app — a lost device, for example — you can ask us directly.
- Email support@icoffio.com from the address on your account, with "Delete my account" as the subject.
- We verify that the request comes from the account owner. We may ask a question only the owner could answer; we will not ask for more identification than we need.
- We confirm in writing when the deletion is complete.
There is still no one-click deletion link on this page. The site has no sign-in yet, so it cannot tell who you are, and a control that closed an account on the strength of a typed-in address would be a way to close someone else's. The email route above is a request a person reads and verifies — deliberately not the instant, irreversible deletion, which stays inside the app.
A signed-in, self-service deletion form will replace this step once web accounts go live. Until then, the email route and the in-app route are the two supported paths.
What a deletion covers
This is the full scope of the request. Scope and timing are two different things — "Timing and reversibility" below says how fast each part actually happens.
- Your account and sign-in identities.
- Every rating and tasting note you have written.
- Your Taste DNA, including all six taste axes and their confidence values.
- Your cellar, wishlist and browsing history.
- AI sommelier conversations.
- Your notification device tokens and any scheduled reminders.
- Your email address and language settings.
What we keep, and why
A short list, because the law requires it or because deleting it would harm someone else. The periods are the limits we commit to; as explained in the Privacy Policy, nothing enforces them automatically yet.
- Billing and tax records — none exist, so none are kept. Nothing is sold to you, so there is no invoice to retain.
- Moderation records where you reported someone or were reported — kept for 12 months after the case closes, so that repeat abuse can be detected. The record is reduced to the minimum needed.
- Aggregated, anonymised statistics that can no longer be linked back to you. These are not personal data.
- Security logs — 90 days.
Timing and reversibility
- Your account closes the moment you confirm. You are signed out on every device and you cannot sign in again.
- There is no confirmation email, no grace period and no cancellation window. Once confirmed, neither you nor we can undo it — which is why the app asks you to type the word out.
- Closing the account is immediate; erasing everything stored behind it follows within the periods in the privacy policy, enforced by a purge that runs every 24 hours on the server. Ask us and we will tell you when a particular entry has gone.
- Data can also survive in a database dump taken before your deletion, until that dump falls out of the ten most recent — the retention rule for backups is a count, not a clock.
Your subscription
Deleting your WineDNA account does not cancel an active App Store subscription and does not trigger a refund. Cancel it separately in your Apple ID subscription settings before you delete, otherwise Apple will keep billing you.
Consider exporting first
Deletion is final. If you want to keep your ratings and Taste DNA, export them from the app before you start — the export is a machine-readable file you can keep.