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WineDNA

Support

Questions, problems and reports — where to send each one, and answers to the things people ask most.

Contact us

We are a small team. Please include your account email and, if it helps, a screenshot.

  • General support

    Bugs, billing, account access, anything that is not working.

    [TODO: support contact email]

    We aim to reply within 2 business days.

  • Report abuse or unlawful content

    Reviews, tasting notes, photos or users that break the rules. Every review can also be reported and every author blocked from inside the app.

    [TODO: abuse report email]

    We aim to review reports within 24 hours.

  • Privacy and data requests

    Access, correction, export, deletion, or any question about how your data is handled.

    [TODO: privacy contact email]

    We respond within one month, as required by the GDPR.

Frequently asked questions

What is a Wine Match score?
It is an estimate of how likely you are to enjoy a specific wine, computed from your Taste DNA — the taste profile built from your own ratings. It is not a quality score and it is not an average of other people's opinions.
Why is my score different from the community rating?
Because it is supposed to be. A wine that a crowd loves can be badly matched to your palate, and a modest bottle can suit you perfectly. WineDNA answers "will I like this?", not "is this famous?".
How do I make my predictions more accurate?
Rate what you drink, including the wines you did not enjoy. Negative ratings are as informative as positive ones. Guided rating asks a few structured questions that carry much more signal than a star count alone.
Is my data used to train AI models?
No. Conversations with the AI sommelier are processed by Anthropic on our behalf and are contractually excluded from model training. You can switch conversation history off, and you can delete AI data without deleting your account.
Do I have to share my Taste DNA with the AI?
No. The "use my data" toggle in the assistant controls it. With it off, you still get answers about the wine — they are just not personalised.
Does WineDNA sell wine?
No. We do not sell, ship or deliver alcohol. Where it is lawful we link to third-party retailers, and some of those links are affiliate links that may earn us a commission. Commissions never change your match score.
Can I use the same account on my iPhone and on the web?
Yes. It is one account and one database: your Taste DNA, ratings and cellar are the same wherever you sign in. The full web experience is still being built — right now the site covers information, legal pages, support and account deletion.
How do I delete my account?
From inside the app, or from the account deletion page on this site, which explains exactly what is removed and what is kept.
Which languages and countries do you support?
English and Polish at launch, with Poland as the first market. Some commercial features may be limited in countries whose law restricts alcohol advertising.
How do I report a review or block a user?
Every review card in the app has Report and Block actions. You can also email [TODO: abuse report email]. We aim to act within 24 hours, and repeat offenders lose their accounts.

Anything else

If none of the above fits, write to [TODO: support contact email] and we will route it. Postal address: [TODO: legal entity], [TODO: registered address].